Refund Policy

Free trial

The seven-day free trial costs nothing. You are not charged when it expires unless you explicitly complete a paid subscription checkout through Paystack. There is no trial charge to refund.

Cancel a subscription

Workspace owners and admins can open Billing & usage and select Manage billing to cancel your subscription. Cancellation stops future renewals; paid access continues through the end of the period already paid for. Cancelling does not automatically refund that period, and your workspace data is not automatically deleted.

30-day refund window

PETAVORA Systems offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of the date of the charge. This window applies to new subscriptions, renewals and plan upgrades. Requests made after 30 days from the date of charge may be considered at our discretion, but are not guaranteed.

Request a refund

To request a refund, email PETAVORA Systems from the address on your account (or reply to your payment receipt) with the date of the charge, the transaction reference on your Paystack receipt and the reason for your request. Approved refunds are issued through Paystack to the original payment method; your bank may take several business days to show it. Any consumer rights that apply in your location are not affected.

Plan changes

To change plans, cancel your current subscription in Manage billing and then choose the new plan. Check the amount shown at checkout before confirming any payment.

See the Terms of Service and Privacy Policy.